At Overland Park Convention Center, we value our clients’ feedback above all else, because that shows us what’s working and what isn’t.
We’re always looking for ways to improve the guest experience, so when a client gives us feedback, we listen. Read on to hear a bit more from past clients about their event-planning experience at OPCC, and how we use those testimonials for measuring outcomes.
Every Detail Matters
At OPCC, we’re always improving. We want to make sure our team provides the top-quality service you deserve, and positive reviews help optimize our venue.
For example, here’s a flattering review from the people in charge of the Kansas City Golf Show:
The entire team at the Overland Park Convention was tremendously personable and friendly….from the event managers, to food and beverage, to custodians, to security. Each person I came in contact with was so kind and helpful. What an amazing staff!
When we receive feedback like this, it shows which of our team members are performing at the highest levels. Clearly, the event managers, chefs, custodians, and security made the biggest impact on this client.
After a positive review, it’s tempting to rest on your laurels, but you can learn just as much from your successes as you can from your mistakes.
After a positive review, we examine our most effective teams to learn what makes them so effective. We can then use this information to make the entire team more productive, from leadership down.
Keep Guests Coming Back
A surefire way of measuring outcomes is seeing whether a client returns to host their event with us again. We love when someone chooses OPCC as their annual venue, because it communicates their satisfaction with our resources and our team.
After we hosted an event with Hess and Associates, they said:
This is why we continue to come back. Customer service and attention to detail are not only a priority for you all but it seems as if each year you just keep getting better, too! We love you – you make our lives so easy – ‘Thank you’ doesn’t begin to scratch the surface of how grateful we are for your entire team.
When running a venue like ours, it’s important to acknowledge how the event-planning industry changes year after year.
So it’s vital that we don’t just maintain our levels of excellence, but keep raising them year after year. And if clients like Hess and Associates keep coming back for more, then we know we’re doing something right.
Things Left Unsaid
Your guests may reach out with a rave review that mentions every positive aspect of your event, but that doesn’t mean they aren’t letting you know. For instance, if your website suddenly sees a marketable increase in leads, then you’ve clearly made an impact.
Even if your guests’ reviews don’t specifically mention our award-winning chef, a delicious meal will still enhance their experience. Did your guests clear their plates? Then it’s a safe bet that they enjoyed the meal, boosting guest satisfaction.
You can also measure success through metrics like event attendance and fundraising goals. Is your event attendance increasing year after year? Did you blow past your fundraising goal? Then you’re clearly making a positive impact on your attendees. Whether they speak openly or leave their opinions unsaid, pay attention to what your guests are telling you.
Make Your Event a Success
Now that you understand how we use client feedback to measure a program’s success, consider hosting your next event with us. We can listen to your objectives and preferences to create an event that meets your needs. Receive a free estimate online or contact our team to begin the planning process.
