Overland Park Convention Center: Best Customer Service in North America

In 2021, the Overland Park Convention Center was awarded the Best Customer Service & On-Site Support in North America by EXHIBITOR Magazine, a leading industry publication honoring the best in meeting and event venues!

After a survey of past clients as well as exhibit and event managers who have exhibited at or hosted events at each of the top three finalist venues, the Overland Park Convention Center was selected.

Past clients gave Overland Park near-perfect scores—praising the venue and employees as great professional partners always willing to go the extra mile.

Considered the most prestigious award in the Centers of Excellence competition, Best Customer Service and On-Site Support scores facilities regardless of size to the level of service they provide to exhibit and event managers using an algorithm to identify and recognize the event centers that provide the best customer service in North America.

Words From Our Customers

See for yourself what others have experienced at the Overland Park Convention Center. Our team works their hardest to make sure your event is a success from start to finish with unparalleled customer service.
Meetings & Conferences

Thanks again for helping make our events flawless!

Spencer Fane Law

Banquets & Galas

Love working with the staff at OPCC. Have been long time customer and definitely notice a difference if/when we move events around to other venues in KC area. Keep up the great work!

Down Syndrome Guild

Convention

We really had no issues!! We have received numerous compliments about the facility, the food and just the overall experience!

International Order of Job's Daughters

Meetings & Conferences

We never have to go looking for someone if something comes up. Highly recommend!

MoKan Wireless

Meetings & Conferences

With a last minute booking, I was so impressed with the entire team and how they made our ever changing needs work for the limited amount of space we had available to us. Creative and outside the box thinkers. I always felt that they had my best interest in mind while also thinking about the needs of the other

Sprint

Meetings & Conferences

With a last minute booking, I was so impressed with the entire team and how they made our ever changing needs work for the limited amount of space we had available to us. Creative and outside the box thinkers. I always felt that they had my best interest in mind while also thinking about the needs of the other groups in house as well. It was a busy week at OPCC and all staff (beyond the ones that I was working direct with) always had a smile and were happy to be there. Great experience!

Sprint

Wedding

Everything was amazing and we had many people tell us how impressed they were by OPCC and the staff. Thank you for everything and for making our wedding the best day of our lives!

Hershberger-Heilman Wedding

Meetings & Conferences

The process with everyone at OPCC was not stressful at all. So accommodating, kind and catering to all my requests to the very end. I would take all of them home with me if I could. EVERYTHING WAS PERFECT!!!!!

BluePearl Symposium

Meetings & Conferences

The entire staff at OPCC is always willing to go above and beyond the call of duty to ensure their clients have a great experience.

Central Exchange Leadership Lyceum

Meetings & Conferences

Multiple individuals within our company have commented on how much they enjoy having events at OPCC. They appreciate the high quality experience, including the food, atmosphere and overall presentation. I appreciate every experience I have with OPCC, because I know we will be well taken care of from

Foulston Siefkin Law

Meetings & Conferences

Multiple individuals within our company have commented on how much they enjoy having events at OPCC. They appreciate the high quality experience, including the food, atmosphere and overall presentation. I appreciate every experience I have with OPCC, because I know we will be well taken care of from every step of the planning through the end of the day’s event. The OPCC team is highly responsive, which I also greatly appreciate. I know I can trust them to make sure our guests have a seamless experience at our seminars, which is the most important factor for us.

Foulston Siefkin Law

Meetings & Conferences

Everyone was courteous and attentive. Whenever we needed them they were right there.You made this event easy. Our guests noticed the level of service compared to our previous venues. Well done!

HCA MidAmerica Symposium

Consumer & Trade Shows

This is why we continue to come back. Customer service and attention to detail are not only a priority for you all but it seems as if each year you just keep getting better, too! We love you – you make our lives so easy – ‘Thank you’ doesn’t begin to scratch the surface of how grateful we are for your entire team.

Hess and Associate

Consumer & Trade Shows

This is why we continue to come back. Customer service and attention to detail are not only a priority for you all but it seems as if each year you just keep getting better, too! We love you – you make our lives so easy – ‘Thank you’ doesn’t begin to scratch the surface of how grateful we are for your entire team. Please pass this on to every person who had a hand in our event – from management to the people that clean the toilets – please let them know they are a valued contributor to our overall success.

Hess and Associate

Meetings & Conferences

Thank you for everything! Your staff is amazing!

Honeywell

Meetings & Conferences

Overland Park Convention Center has always been wonderful to work with. Every aspect of our events are provided with high expectations. They provide top notch customer service, and always have a smile on their face!

Johnson County Government

Consumer & Trade Shows

The entire team at the Overland Park Convention was tremendously personable and friendly. From the event managers, to food and beverage, to custodians, to security. Each person I came in contact with was so kind and helpful. What an amazing staff! We have held our event here the past few years and I can’t

Kansas City Golf Show

Consumer & Trade Shows

The entire team at the Overland Park Convention was tremendously personable and friendly. From the event managers, to food and beverage, to custodians, to security. Each person I came in contact with was so kind and helpful. What an amazing staff! We have held our event here the past few years and I can’t wait to hold future events here! Thank you for everything, OPCC!

Kansas City Golf Show

Meetings & Conferences

We have had this same event in 3 other venues, and this is by far the best one. We will most certainly use it for future events. We also had a compliment from a nursing mother, who was so pleased that there was a private room for her to pump. We are thankful that you were able to accommodate that request.

Kansas Foundation for Medical Care

Meetings & Conferences

Everyone was great to work with and went above and beyond to meet our needs. Great experience because of a great staff!

Murphy Hoffman Co

Banquets & Galas

Thanks to everyone for all your help to make our party a success!

Burns & McDonnell Holiday Party

Convention

The OPCC team works with customers and proactively finds solutions to any problem.

Lineman's Rodeo

Consumer & Trade Shows

The Overland Park Convention Center is dedicated to our process and consistently delivers high-quality and over the top customer service for our events before, during and after the event

Vision Hi-Tech Training and Expo

Meetings & Conferences

Once again, it really feels like we are on the same team, with the same goals and same desire to knock the socks off our guests.

Kiewit Engineering

Wedding

Thank you for making our Wedding special and something to always remember.

Tisinger-Adair Wedding

Wedding

They made my wedding day flawless!! They made sure that I had a choice of every detail, and made my vision a reality! Their entire team was amazing. They really care about their clients, and I can not express how much it meant to me. I would recommend the Overland Park Convention Center to anyone considering any event, especially a wedding!

Buckner-Winn Wedding

Graduation

There were many last minute changes to the ceremony. They were met with a “smile”.

DeVry University

Meetings & Conferences

Fabulous experience. Thank you so much! We are already looking forward to next year.

Foulston Siefkin Law

Meetings & Conferences

The AV team did a great job. They really came through on Thursday night when a speaker changed his mind at the last minute. He even mentioned to me how wonderful the staff was. In fact, he may move his conference to the center.

KC Southwest Clinical Society

Dance & Cheer Competitions

The OPCC is in my opinion the best place to hold our event for many reasons! It’s like coming home every year we host our event at OPCC. Thank you for all that you do!!

Stage One Dance Competition

Banquets & Galas

Excellent customer service and the absolute best experience we have had with the State of the County event. Kudos to the professional team at O.P. Convention Center!

Johnson County Governmen

Consumer & Trade Shows

Your employees always go the extra mile. Thank you for always welcoming us to your facility. Sometimes I feel like we live there!

Just Between Friends

Banquets & Galas
Meetings & Conferences

Our employees loved it. 5 stars!

Benefit Communication Insourcing

Meetings & Conferences

I enjoy working with the team at the Overland Park Convention Center. Its great to see everyone each time and even more great to work with the same people. When you have history and employee longevity, that makes everything so much easier.

Kansas City Cyber Security

Consumer & Trade Shows

As always we were treated like family and always enjoy coming to OPCC.

Overland Park Boat Show

Special Event

I tell everyone I work with at OPCC this, but KantCon LOVES your venue.  It’s felt like home for us for years now.  Every element of our event has always been incredible, even down to the chairs and the food.  (Our attendees rave about the Pho.)  I’ve been around conventions of

KantCon

Special Event

I tell everyone I work with at OPCC this, but KantCon LOVES your venue.  It’s felt like home for us for years now.  Every element of our event has always been incredible, even down to the chairs and the food.  (Our attendees rave about the Pho.)  I’ve been around conventions of various sorts my whole life, in a variety of cities, and OPCC beats pretty much everyone.  In ten years, or however long it’s been, I don’t think we’ve ever had a single real problem pop up.

KantCon

Graduation

Great Job! Staff was excellent! Food service was outstanding.

Research Medical Center School of Radiologic Technology

Convention

Everyone from the OPCC deserves credit for making our event a very successful once in a lifetime experience. We are so grateful and the attendee survey shows how pleased the participants were with the facility and the wonderful food. Thanks to everyone!

International Master Gardener Convention

Meetings & Conferences

Just really happy with the facility and the staff. We do events across the country and in many markets you have to think 2-3 hours ahead because people are just not responsive to issues that arise and we always have them. No matter how much you plan things come up. The Overland

KC IT Symposium

Meetings & Conferences

Just really happy with the facility and the staff. We do events across the country and in many markets you have to think 2-3 hours ahead because people are just not responsive to issues that arise and we always have them. No matter how much you plan things come up. The Overland Park Convention Center staff never get rattled and the answer to most everything is yes.

KC IT Symposium

Meetings & Conferences

We had a great experience. Can’t wait for next year’s event!

Midwest Environmental Compliance Conference

Dance & Cheer Competitions

All the OPCC staff goes above and beyond. The OPCC staff is one of the reasons for our event success!!

Stage One Dance Competition

Wedding

We were very pleased with the reception and everyone enjoyed themselves. Heard alot of comments from guest how wonderful everything was. I was impressed how smooth the event went from cocktail hour to dinner.

Vohs-Petrie Wedding

Wedding

I cannot say enough wonderful things about our experience with OPCC. I am so appreciative that we were able to pivot and have our dream wedding at the convention center.

Hill-Stewart Wedding

Wedding

The reception for our daughter’s wedding was incredible … and we appreciate all the safety protocols the OPCC put in place for our guests. Amazing event!

Martin-Fortino Wedding

Dance & Cheer Competitions

It’s always so nice to see familiar faces. Everyone is always extremely welcoming and we enjoy our annual return to OPCC every year.

Stage One Dance Competition

Special Event

If a person or company is looking for a facility to have an event, look no further than the Overland Park Convention Center. The facility is top-notch, clean, modern, and the staff is exceptional.

Terry Goodman Memorial Service

Special Event

If a person or company is looking for a facility to have an event, look no further than the Overland Park Convention Center. The facility is top-notch, clean, modern, and the staff is exceptional. The food service is phenomenal. If the goal is to have a first class event, there is no better location in the Kansas City metropolitan area!

Terry Goodman Memorial Service

Special Event

Very flexible with us and very accommodating. I’m very thankful for the service we got at the convention center.

Community Blood Center Blood Drive

Graduation

We hold events at OPCC three times a year and every time is amazing. The staff is prepared, professional and always willing to go the extra mile to make our events great.

Cleveland University

Special Event

The facility is great! Always well setup, clean and everyone is very professional. We love hosting out event at OPCC.

KantCon

Consumer & Trade Shows
Convention

This was our seventh year hosting our convention at the Overland Park Convention Center and we continue to be impressed by the professionalism and support we receive from the convention center staff. We highly recommend to any organization to take a look at what the convention center offers.

Naka Kon

Banquets & Galas

The attention to detail, the timely answers to our questions, the helpfulness the day of our event was so appreciated. We thought the food was outstanding this year, and the set-up and service was as well. Five stars to everyone on this night!!

Advice and Aid Annual Gala

Banquets & Galas

Your staff was great, especially during the set up times. They knew what they were needing and also made sure we were taken care of. It was very nice!

Catholic Charities Snow Ball

Meetings & Conferences

Thank you for all of your help to make these out of state event successful for our team! We really enjoy hosting at OPCC.

University of Nebraska-Lincoln

Consumer & Trade Shows

We love OPCC!

Apartment Association of Kansas City

Banquets & Galas

Top notch service and attention to detail. Highly recommend this staff and facility!

St. Luke's Health System's Books & Boutiques

Banquets & Galas

I understand why your team and venue are highly ranked and top of its class. There is nowhere else in KC I’d rather host this event.

Kansas City Regional Association of Realtors

Consumer & Trade Shows

All of the staff are excellent and make us feel as we are the most important client they have.

Overland Park Boat Show

Consumer & Trade Shows

Our attendees come from all across the country and they enjoy meeting at OPCC. We always get rave reviews on the meeting facilities and staff!

Vision Hi-Tech Training and Expo

Banquets & Galas

The staff at OPCC are all fantastic. They are kind, responsive, and truly want your event to go great. They certainly delivered.

Welcome House

Dance & Cheer Competitions

Everyone that we worked with was amazing.

Applause Talent Regional Competition

Dance & Cheer Competitions

This was a GREAT event. I cannot say enough. Our staff was SO happy – felt so safe and our customers were so excited to be there. Thank you for going above and beyond our needs.

Beyond the Stars Regional Competition

Convention

From the time we received the OPCC response to our event RFP, to the time we signed our contract 24 months prior to our event, the OPCC and their event coordinator and staff were accommodating and helpful. Their expertise in holding an event during a pandemic, to making several adjustments as the

Mustang Club of America Nationals

Convention

From the time we received the OPCC response to our event RFP, to the time we signed our contract 24 months prior to our event, the OPCC and their event coordinator and staff were accommodating and helpful. Their expertise in holding an event during a pandemic, to making several adjustments as the restrictions were relaxed, and then the execution of the event itself over a 4 day period was absolutely incredible. Thank you to everyone of the OPCC staff that worked our event for a job well done!

Mustang Club of America Nationals

Dance & Cheer Competitions

Can’t thank OPCC enough for what they did for us this last weekend. The service was awesome and above expectations. I will be back at OPCC!

Rockstar Championships Dance Competition

Dance & Cheer Competitions

I would recommend the location to anyone needing to rent a facility. They went out of their way to be professional and accommodating! I give them an A+.

Starstruck Performing Arts Dance Competion

Meetings & Conferences

The entire team is fantastic! This is my favorite place in the city to hold events. [The] AV team perfectly executed our hybrid event! Thank you so much!

UMKC Heartland Law

Consumer & Trade Shows

Another great event at OPCC.

Valu Merchandisers

Consumer & Trade Shows

Great venue to hold our 3 annual events, I wish all the venues we rent made it this easy to run our events!

MarketPlace Events

See Our Other Awards

The Overland Park Convention Center has been privileged to receive plenty of awards over the years, but here are some of our favorites!

Best Small Convention Center

GBAC Star Facility

About the Overland Park Convention Center

The award-winning Overland Park Convention Center opened in November of 2002 on a 26-acre site in the heart of Overland Park, the largest suburban city in the Kansas City metro and the second largest city in Kansas.

Adorned with over 60 original works of art and equipped with state-of-the-art communications systems, the 245,000 square floor complex features a 60,000 sq. ft. exhibit hall that connects to the 25,000 sq. ft. Edwin C. Eilert Ballroom and 15,000 sq. ft. of meeting room space. 

OPCC, a place for our sustainability program for event venues

About Exhibitor Media Group

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