Best Customer Service in North America

Best Customer Service in North America: Overland Park Convention Center

Overland Park Convention Center named Best Customer Service and On-Site Support in North America

Overland Park Convention Center was named ‘Best Customer Service and On-Site Support in North America’ by EXHIBITOR Magazine and a top North American Center of Excellence for consecutive year

Overland Park, Kan.—The Overland Park Convention Center today announced it has been named Best Customer Service and On-Site Support in North America by EXHIBITOR Magazine, a leading industry publication honoring the best in meeting and event venues. It’s second national recognition of the year, Overland Park was also named amongst North America’s 30 best convention centers for trade shows and events.

Considered the most prestigious award in the Centers of Excellence competition, Best Customer Service and On-Site Support scores facilities regardless of size to the level of service they provide to exhibit and event managers, by using an algorithm to identify and recognize the best centers in North America.

After a survey of past clients as well as exhibit and event managers who have exhibited at or hosted events at each of the top three finalist venues, the Overland Park Convention Center was selected.

Past clients gave Overland Park near perfect scores—praising the venue and employees as great professional partners always willing to go the extra mile:

“The Overland Park Convention Center is dedicated to our process and consistently delivers high-quality and over the top customer service for our events before, during and after the event,” said Sheri Hamilton, president of Hamilton & Associates.

“The OPCC team works with customers and proactively finds solutions to any problem,” said Dale Warman, CEO of International Lineman’s Rodeo and Expo.

Also included in the judging criteria was the convention center’s exhibit space that can easily be transformed from a trade show space into an exquisite setting for celebratory gatherings and black-tie affairs. Overland Park’s industry leadership in achieving the Global Biorisk Advisory Council (GBAC) STAR accreditation in response to the COVID-19 pandemic was also reflected.

“In a year that has been devastating to our entire industry, this award serves as a true reflection of the dedication and hard work our staff continues to put in no matter what obstacles come their way,” said Brett C. Mitchell, general manager of Overland Park Convention Center. “Since reopening in July, we’ve worked continuously to ensure the health and safety of the public, starting with the attainment of our GBAC STAR accreditation. While it was a large undertaking for our staff, their determination is what makes us who we are. And now, we can proudly say we have the industry’s only outbreak prevention, response and recovery accreditation for facilities.”

To learn more about the Overland Park Convention Center’s local and national accomplishments or to book an event, please visit or call 913.339.3000. To learn more about EXHIBITOR Magazine and the Centers of Excellence awards, visit

Overland Park Convention Center: 6000 College Boulevard, Overland Park, KS, 66211



Best Customer Service in North America – Overland Park Convention Center


About Overland Park Convention Center

The award-winning Overland Park Convention Center opened in November of 2002 on a 26-acre site in the heart of Overland Park, the largest suburban city in the Kansas City metropolitan and the second largest city in Kansas.  Adorned with over sixty original works of are and equipped with state-of-the-art communications systems, the 245,000 square floor complex features a 60,000 sq. ft. exhibit hall that connects to the 25,000 sq. ft. Edwin C. Eilert Ballroom and 15,000 sq. ft. of meeting room space. Natural light radiates throughout the unusually spacious (44,000 sq. ft.) pre-function and registration areas. Among the convention centers many awards, the most recent include: 2021 Best Customer Service in North America, EXHIBITOR Magazine; 2021 Top 30 Centers of Excellence in North America, EXHIBITOR Magazine; 2020 Best Small Convention Center in North America, EXHIBITOR Magazine; 2020 Top 20 Centers of Excellence in North America, EXHIBITOR Magazine; 2019 Best Convention Centers in North America, Business View Magazine; 2002 – 2020 Best Meeting & Conference Facility, Ingram’s Magazine; 2018 – 2020 Prime Site Award, Facilities & Destinations Magazine

About Exhibitor Media Group

The leader in trade show and corporate event marketing education, Exhibitor Media Group publishes the award-winning EXHIBITOR magazine, a monthly publication featuring best practices in trade show marketing. EXHIBITOR’s learning events include: EXHIBITORLIVE, Best Practices in Trade Shows and Events; EXHIBITORFastTrak accelerated learning conferences; and EXHIBITOR eTrak, professional online learning. Exhibitor Media Group is also the founder and sponsor of CTSM (Certified Trade Show Marketer), the industry’s only university-affiliated professional certification program. Learn more at EXHIBITOR is a registered trademark, and EXHIBITORLIVE, EXHIBITORFastTrak, and EXHIBITOR eTrak, are trademarks of Exhibitor Publications, Inc. in the USA and other countries. All company and/or product names may be trade names, trademarks and/or registered trademarks of the respective owners with which they are associated.